Privacy Policy

NRHM Salem ("we", "our", "us") is deeply committed to protecting your privacy. As a provider of health and wellness remedies, we understand that your personal and medical information is highly sensitive. This Privacy Policy explains how we securely collect, use, and safeguard your data when you visit our website or purchase our holistic products.

By using our website, you agree to the terms of this Privacy Policy.

We may collect the following information to serve you better:

a) Personal & Health Information

• Full Name, Email Address, and Phone Number
• Billing & Shipping Addresses
• Order Details and Purchase History
• Health/Consultation Details: Any prescriptions, custom formulation requests, or health symptoms you voluntarily provide to us for personalized remedies.
• Payment Information (processed highly securely through an encrypted third-party payment gateway).

b) Non-Personal Information

• IP Address and Browser Type
• Device Information (Mobile/Desktop)
• Pages Visited and Time Spent on Site

We strictly use your information to:

• Process, formulate, and securely deliver your remedies.
• Communicate order updates and tracking details.
• Provide expert customer support and consultations.
• Improve our product offerings and website experience.
• Send health tips or promotional offers (only if you have actively subscribed).
• Prevent fraud and ensure strict website security.

All transactions are processed via a 256-bit SSL encrypted secure third-party payment gateway (Razorpay). We do not store or process your complete debit/credit card or UPI details on our servers at any time.

Our website uses cookies to:

• Maintain your shopping cart session securely.
• Remember your personal preferences for a smoother experience.
• Analyze website traffic to improve our store.

You have the right to disable cookies in your browser settings, though doing so may prevent certain features of the store (like the shopping cart) from functioning properly.

We do not sell, rent, or trade your personal or health information.

We may share information strictly on a need-to-know basis with:

• Payment service providers (to clear your transaction).
• Delivery/shipping partners (to deliver your package).
• Legal authorities (only if strictly required by law or to protect against fraud).

We implement rigorous, industry-standard security measures to protect your personal and medical data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

As a customer, you have the right to:

• Access the personal data we hold about you.
• Request corrections of any inaccurate information.
• Request the deletion of your data from our servers.
• Withdraw consent for marketing communications at any time.

Our website may contain links to third-party websites or health resources. Once you leave our site, we are not responsible for the privacy practices or content of those external websites.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be posted directly on this page along with a revised effective date.